Dealing with TELSTRA

Surfing here is easier, than with telstra and its’ deceitful practices!

2009 Customer Comments report FREE

Telstra Big Pond (Deceptive Practices)

Is it true that because of the constant drop outs and fragility of ADSL II due to noise suppression intolerance, as well as not delivering anywhere near the service speeds implied in marketing, that Telstra is revoking ADSL 1 from all subsidiary dealerships and companies, instead offering ADSL II. Also is it true that as people complain about their ADSL 1 drop out with less than expected and quoted speeds being available that in (good faith) (LOL]; Telstra is offering to cancel their service agreements at no cost? Due to the fact, that it is costing approximately $10,000.00 per client to maintain, or “so Telstra claims. This being the case, why did Telstra not take up on fibre-optic when recommended by the then, opposition, Rudd government and when in fact, it is a better and more secure / reliable, and therefore cost affective option. Why has Telstra not offered for a technician to come out and analyze the system i.e. phones, faxes and filters, etc., to try to rectify where the problem lies? Equally, why has Telstra not explained at any stage about a duo core system which we are currently using, for information transfer through their phone lines? i.e. and inner and outer core capable of using both, for the transfer of information such as the internet, nor in fact, that this would be impeded by having duet lines? Why doesn’t Telstra in its service agreements and contract agreement fully disclose its limitations when affording its contracts and services to customers and thus profiting from their infringements? If these are only but a few of the infringements Telstra flagrantly chooses to ignore passing on to its customers and share holders; what other surprises (deceitful practices) lie under the Persian carpet. Also, what about the support for only 2 computers in a networked house where you can communicate from all the home and not providing support for XP Service pack 3 issues? Hopefully you are fully aware of the fact that; Telstra now being a private company, it can preclude itself from government protection from the likes of a massive class action being brought upon it unless it discloses in full and rectifies all issues relating to their deceptive practices, before being affronted by the media; both commercial and WEB: Telstra may very well be best served by referring to its own code of practice and service agreements.

Telstra’s very busy, now it’s a private company 0_~

TELSTRA DECEIT

Very unhappy customer

Interesting post. I recently blogged on a similar theme: http://xrl.us/ouoxu.

There’s a great opportunity for big corporates (eg Telstra) to use social media as a catalyst for thinking in a more customer focussed way. And if they don’t seize the opportunity themselves, well, the tail will wag the dog.

Very interesting times ahead!