Richard Giles Blog

I’ve been buying products online for over a decade, and fortunately have had very few instances of bad service. However, a few weeks ago I decided to print a t-shirt for an episode of Scouta TV. I spent 30 minutes whipping together a fun design, and then searched for an Australian online print service.

I wanted to pick an Australian print company, because I hoped to get the t-shirt delivered within two weeks. So I found VistaPrint. I placed the order on March 14, and paid the extra fee for fast delivery.

According to the VistaPrint site, my order was shipped on March 17, and had a 9 day delivery time. To be honest, I thought 9 days was an obscene length of time for delivery within Australia, and had a closer look at the site. After digging a little, I figured that it was actually a US site, that was offering services in Australia. However, it doesn’t make that clear anywhere on the site. Had it suggested it was printing and shipping from the US, I would have looked elsewhere for another company.

Needless to say, I still haven’t received my t-shirt.

I’ve complained twice using their “Customer Care” form. Apparently they will contact me within 48 hours. I heard nothing. I’ve even asked for a refund, given their 100% Satisfaction Guaranteed clause. However, no response.

My suggestion to anyone wanting to use VistaPrint, is to look elsewhere. Their service is the worst I’ve ever experienced.